Guide

ICAI SSP Portal Guide for Students

The Self Service Portal (SSP) is where CA students and members handle registration, profile details, and service requests with ICAI. This guide covers the tasks students ask about most. Always confirm the current steps on the official ICAI website — the portal is updated from time to time.

1. Logging in

1. Go to icai.org and open the Self Service Portal (SSP) link.
2. Click Login and enter the user ID that ICAI emailed to your registered address.
3. Enter your password, or use Forgot Password to get a reset link on the same email.
4. If the page does not load, try another browser or clear cached data — the portal relies heavily on session cookies.

2. Updating your profile

Open your student profile, choose the detail you want to edit (address, contact number, email), make the change, and submit. Some fields require a supporting document upload before the request can be submitted.

3. Name or address change

Name and address changes go through a request form rather than a direct edit. Keep a scanned copy of the supporting proof ready in the file size and format the form states, submit the request, and track its status from the same section.

4. Uploading documents

Upload each document in the slot it belongs to, wait for confirmation that the file is attached, and only then submit the step. Files attached but not submitted are not saved.

5. Raising a support ticket

Use the Help / Raise Ticket option, pick the closest category, and include your registration number, a clear description, and screenshots. Save the ticket number so you can follow up.

Frequently asked questions

How do I log in to the ICAI SSP portal?

Open the ICAI Self Service Portal from icai.org, click Login, and enter the user ID sent to your registered email along with your password. Use 'Forgot Password' with your registered email if the password does not work.

How do I change my address on the SSP portal?

Log in, open your profile / student details section, edit the address fields, upload any supporting document the form asks for, and submit the request. Changes appear once ICAI processes the request.

How do I raise a ticket on the SSP portal?

Use the Help / Raise Ticket option inside the portal, choose the category closest to your issue, describe it clearly with your registration number, and attach screenshots. Note the ticket number for follow-up.

Why can't I see my uploaded documents?

Uploads attach only once the form step is submitted. Re-open the same request, confirm the file was accepted (size and format limits apply), and re-upload if the slot is empty.